The intermediary layer is being replaced. You don’t have to be.
The reform is folding Support Coordination and Plan Management into a navigator model. If you built your business on that layer, you can pivot early into delivering core supports yourself, on your own terms, and carry your relationships and your reputation with you. This is the structured first step.
Built for established Support Coordinators and Plan Managers who can see the navigator reform coming and want to pivot on their own terms
- You run a Support Coordination or Plan Management business and the reform is putting that model at risk
- You would rather pivot early, deliberately, than be displaced late when the change is already in force
- You want to carry your existing participant relationships and reputation into a business model that survives
- You do not yet deliver core supports and want to understand what the move actually involves before you commit to it
- You have no intention of changing what your business does, and are comfortable riding the current model until it ends
- You are already an Operations Bundle member (this course is included)
7 lessons · from advising to delivering
Moving from coordinating or managing to delivering is not the same business with a new label. Seven on-demand lessons walk you through exactly what changes, from the participant pathway to your first core offer, with knowledge checks along the way, so you can decide your pivot with your eyes open.
Understanding the participant pathway
How a participant actually moves through the system, and where a core supports provider sits in that path compared with where you sit today.
The operating model: implementation steps
The operating model underneath core delivery, broken into the steps to implement it, so the pivot is a sequence rather than a leap.
Operational mechanics and separation
The day-to-day mechanics of delivery, and how to keep coordination and delivery properly separated so the conflict-of-interest question never bites you.
The conversion conversation and audit trail
How to have the conversion conversation with an existing participant properly, and the audit trail that has to sit behind it.
The audit evidence pack
The evidence pack itself: what an auditor expects to see behind a conversion, and how to assemble it as you go rather than reconstructing it later.
Your first core offer: start simple
How to scope a first core offer you can actually staff and deliver, instead of launching a full service menu you cannot support.
Case study: from SC to core
The whole move worked through end to end on a real example, so you can see the sequence and the decision points together.
Most people underestimate one of these · usually both
The parts of the business that do not carry over
The way you roster, the agreements you sign, the margin you run on, and the compliance you carry all change when you move from advising to delivering. Knowing exactly which parts change, and by how much, is what turns the pivot into a plan.
- Advisory hours become rostered delivery
- New agreements, new intake, new obligations
- A different margin and a different compliance load
The assets you already hold
You are not starting from nothing. You have the relationships, you have the trust, and you understand the system better than most. Pivoting early, on your own terms, is how you keep all of that and build something that lasts.
- Participant relationships that came with years of trust
- Referrers and a reputation that carry into delivery
- System knowledge most new providers never had
Built from working inside the NDIS sector
Operational, not theoretical
Built by Loma Naser, ranked the #1 Disability Voice in Australia on LinkedIn, from direct work with NDIS providers navigating the reform. The operational detail is the kind that holds up in practice.
You are not pivoting alone
The course sits inside the MAGNA member area alongside a community of NDIS providers, many of them working through the same reform decisions you are.
No filler, on demand
Each lesson covers one discrete area, with knowledge checks across the course. Work through them in order or return to individual lessons when you need them. 6 months access from purchase.
"I built this course for the Support Coordinators and Plan Managers I talk to every week who can feel the ground moving. The reform is replacing the intermediary layer, and if that is your business, it is an unsettling thing to sit with. But you are not starting from nothing. You have the relationships, you have the trust, and you understand the system better than most. Pivoting into delivering core supports early, on your own terms, is a way to keep all of that and build something that lasts. This is the first structured step, and I wanted it to be honest about what changes so you can decide with a clear head."
Get the course
From Support Coordination to Core 2026
AU$99.00
AU$199.0050% offEverything you might be wondering
I am already an Operations Bundle member. Do I need this?
Does this cover the compliance side of moving into core delivery?
Do I need to book a call or attend live?
How do I access the course?
What is the order bump (Operations Bundle)?
What comes after this course?
The intermediary layer is being replaced · you don’t have to be · start today
Seven on-demand lessons with knowledge checks: the participant pathway, the operating model, operational separation, the conversion conversation and its audit trail, the evidence pack, your first core offer, and a worked case study. Everything opens in your member area instantly.
$99incl. GST · one-off · 6 months access Instant access · 6 months access · no call required