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SIL Providers · Participant Retention

Stop support workers poaching your SIL participants

Five on-demand modules on protecting your SIL participants and your staff from poaching: how it happens, the four contract clauses Australian courts actually enforce, the evidence trail behind them, and the retention practice that makes poaching fail before it starts. Access lands in your member area after payment.

See what's inside $249incl. GST · 6 months access
Five modules · three fillable worksheets · instant access · no call required
✓ Instant access ✓ No call required ✓ SIL-specific, not generic ✓ 250+ current members
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See how the kit works
1 min 36 sec · no call required
5
modules, each with a knowledge check
4
contract clauses drafted to the Australian court test
SIL
sector-specific, not generic
The SIL Poaching Course · 5 modules
Stop support workers poaching your SIL
Five modules, grouped into three themes
01
How poaching actually worksWhich participants are genuinely at risk, and the line between unlawful solicitation and a participant's lawful choice
02
The four clauses that hold upNon-solicitation, restraint of trade, non-recruitment of staff, and confidentiality, drafted to the test a court applies
03
Evidence, compliance and retentionThe trail that makes a clause enforceable, a code of conduct past the NDIS minimum, and the retention practice that prevents the problem
SIL occupancy does not walk out the door by accident · it leaves because another provider made a better offer
What you get

Five modules, one problem, solved properly

Five on-demand modules built for SIL operators. They cover the mechanics of poaching, the contract clauses that survive an Australian court, the evidence you need behind them, your obligations under the NDIS Code of Conduct, and the retention practice that stops the problem at the source. Three fillable worksheets and a knowledge check with every module.

01

Why SIL clients are the target

Why the risk concentrates on high-hour participants rather than short community clients, why discouragement is your frontline control, and the difference between unlawful solicitation and a participant lawfully choosing to follow a worker.

Foundation
02

The four clauses that hold up in court

Non-solicitation, restraint of trade, non-recruitment of staff, and confidentiality with privacy, each drafted to the legitimate-interest and reasonable-scope test, and applied to casuals and subcontractors, not just full-time employees. Includes the fillable clause library. General information only, not legal advice: have your lawyer review anything before you rely on it.

Contracts
03

Drafting clauses that are enforceable, and proving your case

How to show a restraint is reasonable, why it must be written, agreed and supported by consideration, what enforcement actually costs in civil action, and the log and exit-interview record that make a clause worth having.

Evidence
04

Compliance beyond the minimum: choice, awareness and conduct

How to protect participants without cutting across choice and control, how to evidence the awareness training you give workers, and how to build a company code of conduct that goes past the NDIS baseline.

Compliance
05

Retention as the real defence

The recognition, relationship and review practices that make poaching fail before it starts, including the participant relationship no competing worker can replicate. Includes the retention and recognition playbook.

Retention
Why trust this
Built for the SIL context specifically · the participant rights framework, the support coordinator dynamic, and the competitive pressures of the NDIS market are all part of the method
From MAGNA NDIS Consultant · #1 Disability Voice in Australia (Favikon) · operational, not theoretical
Loma Naser
Loma Naser
MAGNA NDIS Consultant

"SIL poaching is one of the most consistent operational problems I see. Providers put enormous effort into getting participants into their houses and very little into keeping them there. This course gives you the contracts, the evidence and the retention practice to close that gap. Five modules, practical throughout."

Get the course

Questions

Everything you might be wondering

How is the course structured?
Five on-demand modules, in order: why SIL clients are the target, the four clauses that hold up in court, drafting clauses that are enforceable and proving your case, compliance beyond the minimum, and retention as the real defence. Each module has its own knowledge check, and three come with a fillable worksheet you can adapt to your service.
I am not a large SIL provider. Is this still relevant?
Yes. The dynamics covered apply whether you run one SIL house or ten. The framework is designed to be practical at any scale. The risks are often higher for smaller providers because each participant represents a larger share of occupancy.
Do I need to book a call or attend live?
No. The course is fully on-demand inside your MAGNA member area. Work through the five modules at your own pace, no scheduling required.
How do I get access?
Add to cart, then check out. After payment you'll receive access to your MAGNA member area and all five modules are open immediately. The modules play in the portal, and three of them include a fillable Word worksheet you download and complete in your own time.
What is the Operations Bundle?
The Operations Bundle is all five MAGNA operations courses for $987 incl. GST, discounted from $1,201. This course is one of the five, and access inside the bundle runs 12 months rather than 6. It is a separate purchase in the store.
Is this legal advice?
No. This is general operational information for SIL providers, including how anti-poaching clauses are commonly drafted and what Australian courts look for. It is not legal advice and it is not a substitute for it. The clause library is a starting point to adapt and send to your own lawyer for review before you rely on it. For legal questions about participant rights or contracts, speak with a qualified NDIS legal adviser.

Stop the poaching · start today

Five modules: the mechanics, the four clauses, the evidence trail, your code of conduct, and the retention practice that prevents the problem. Three fillable worksheets. Everything opens in your member area after payment.

$249incl. GST · one-off · 6 months access Instant access · 6 months access · no call required
MAGNA NDIS Consultant · ndisconsultant.au
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Add to cart · $249 incl. GST